Find quick answers to common questions about booking, payments, and tour planning.
We accept payments through:
• UPI (Google Pay, PhonePe, Paytm, BHIM, Amazon Pay, or any UPI-enabled app)
• Bank Transfer (NEFT / RTGS / IMPS)
• Credit & Debit Cards (Visa, Mastercard, RuPay) — online, or in person
via POS swipe machine at our office
• Razorpay Secure Payment Gateway (where applicable)
All payments are made only to the official Holiday Seasonz Global LLP business account.
Yes. You can pay using any UPI-enabled app by scanning our official UPI QR code or using the UPI ID displayed on our Payment Information page.
Yes. Many domestic and international holiday packages can be booked with an advance payment, followed by balance payments before departure. The payment schedule varies depending on the destination, airline policies, visa requirements, and hotel booking conditions.
Bank transfers and UPI payments generally do not attract any additional charges from Holiday Seasonz. However, payments made through certain online payment gateways or international cards may be subject to applicable gateway or banking charges, which will be communicated before payment.
Yes. All payments are processed through our official business bank account or secure payment gateway. We never request payments to personal bank accounts.
Once your payment is successfully received and verified, we'll send a payment acknowledgement via WhatsApp and/or email. Final booking confirmations and travel documents follow once all travel services are successfully secured.
Please share the following, ideally via WhatsApp for faster verification:
• Payment screenshot
• UTR / transaction reference number
• Traveller name
• Booking reference (if available)
Yes. An official payment receipt is issued upon successful payment confirmation, and a tax invoice is provided after confirmation for all eligible bookings. Business travellers requiring GST-compliant invoices may request them at the time of booking.
Bookings are generally confirmed after payment verification and subject to availability of flights, hotels, cruises, visas, or other travel services. Confirmation vouchers are shared once all reservations are secured.
Yes, subject to the policies of airlines, hotels, cruise operators, visa requirements, and other suppliers. Any fare difference, supplier charges, or amendment fees will be communicated before processing your request.
Booking transfers are subject to airline, hotel, visa, cruise, and supplier policies. Some bookings permit a name change; others require cancellation and a new booking. Please contact our team before requesting any traveller changes.
Yes, for most domestic and international packages. We strongly recommend it to protect against trip cancellations, medical emergencies, baggage loss, travel delays, and other covered events. Your travel consultant can recommend a suitable policy for your destination.
Cancellation charges depend on airline policies, hotel cancellation rules, visa processing status, and destination-specific supplier terms. Please refer to our Travel Policies page or speak with your travel consultant before cancelling.
Once Holiday Seasonz receives the refund from the respective airline, hotel, cruise operator, or supplier, eligible refunds are generally processed within 7–14 working days. The credit to your bank or card may take additional time depending on your bank's own processing timelines.
Visa approval is solely at the discretion of the respective Embassy or Consulate. In the event of rejection, refunds (if any) are processed per the cancellation policies of airlines, hotels, visa processing agencies, and other suppliers. Visa fees and other non-refundable charges may not be refundable.
No. Tax Collected at Source (TCS), wherever applicable under Indian Income Tax regulations, is charged separately unless specifically mentioned in your quotation. Your travel consultant will inform you of the applicable amount before confirming your booking.
Yes. We can assist international customers with suitable payment options, subject to applicable banking regulations, depending on country of residence. Please contact your travel consultant before making payment so we can share the correct instructions.
Yes. A family member, friend, or company may make the payment. Please mention the traveller's name or booking reference in the payment remarks, and let us know once the transaction is complete to avoid delays in verification.
Yes. We work with corporate clients across India, with payments via bank transfer, NEFT, RTGS, IMPS, or agreed corporate billing terms.