Terms, Booking & Cancellation Policy

Holiday Seasonz Global LLP ("Holiday Seasonz") is a travel company specializing in Domestic Holidays, International Tours, Corporate Travel, Visa Assistance, Flight Bookings, Hotel Reservations, and Customized Travel Experiences.

All bookings made through our website, office, WhatsApp, email, or authorized representatives are governed by these Terms & Conditions.

A booking is considered confirmed only when the required advance payment has been received and successfully verified, when flights, hotels, cruises, transport, and other services have been confirmed, and when an official Booking Confirmation or Travel Voucher has been issued by Holiday Seasonz.

Until then, quotations and reservations remain subject to availability.

All quotations are subject to availability, airline fare revisions, hotel tariff revisions, currency fluctuations, government taxes, and supplier price revisions.

Unless otherwise specified, quotations are valid only until the validity date mentioned in the quotation. Holiday Seasonz reserves the right to revise prices before booking confirmation.

To confirm your booking, an advance payment is required. The balance amount must be paid before the due date communicated by our travel consultant.

Failure to make payments within the specified timeline may result in automatic cancellation, fare revision, release of hotel reservations, or cancellation of visa appointments. Holiday Seasonz reserves the right to cancel unpaid bookings without prior notice.

Advance Payment on Cancellation for Non-Payment: Where a booking is cancelled due to non-payment of the balance amount within the communicated timeline, the advance payment already received shall be treated as a cancellation charge in accordance with Section 7 (Cancellation by You) below, and shall not be refunded except to the extent, if any, permitted under that section.

For applicable Tax Collected at Source (TCS) on overseas tour packages, please refer to our Payment Policy page.

We accept payments through UPI (Google Pay, PhonePe, Paytm, BHIM), Bank Transfer (NEFT / RTGS / IMPS), Credit Cards, Debit Cards, POS Card Swipe Machine (office payments), and Secure Online Payment Gateway (where applicable).

Payments should be made only to the official bank accounts of Holiday Seasonz Global LLP. Full bank and payment details are listed on our Payment Policy page.

Requests to modify travel dates, hotels, passenger names, or destinations are subject to airline policies, hotel policies, visa regulations, and supplier availability. Additional charges, fare differences, or amendment fees may apply.

All cancellation requests must be submitted in writing via email or WhatsApp during business hours. Cancellation charges become applicable from the date we receive the written cancellation request.

Written cancellation requests are accepted on all working days except Sunday. Any cancellation request sent on a Sunday will be considered received on the next working day (Monday) for the purpose of calculating cancellation charges.

General Cancellation Charges Table

Important: The above cancellation charges are indicative. Actual charges depend on airline rules, hotel policies, cruise operators, visa charges, peak season bookings, special events, and supplier cancellation policies. Where supplier cancellation charges exceed the above, supplier charges shall prevail.

In the event Holiday Seasonz is required to cancel a confirmed booking due to reasons within our control, such as insufficient group size for a scheduled group departure or a supplier's inability to honour a confirmed reservation, we will, at our discretion, either offer a full refund of amounts paid to Holiday Seasonz for the affected service or offer a comparable alternative package or date.

This clause does not apply to cancellations, delays, or changes caused by third-party suppliers, airlines, or events covered under Section 16 (Force Majeure), which are governed by those respective sections.

Eligible refunds shall be processed after Holiday Seasonz receives the refund from the respective supplier. Refunds are generally initiated within 7–15 business days of such receipt.

The actual credit to your bank or card account depends upon the processing time of the respective bank or payment gateway.

The following are generally non-refundable: Visa Fees, Travel Insurance, Service Charges, Airline Convenience Fees, Processing Charges, and Supplier Non-refundable Components.

Travellers are responsible for ensuring passport validity of at least six months, sufficient blank visa pages, correct personal details, and all required travel documents.

Visa approval rests solely with the respective Embassy or Consulate. Holiday Seasonz does not guarantee visa approval and cannot be held responsible for visa rejection, delays, or requests for additional documentation. Visa fees are generally non-refundable.

Travel Insurance is strongly recommended for all domestic and international holidays. Insurance may provide protection against medical emergencies, trip cancellation, trip interruption, flight delays, lost baggage, and personal accidents.

Holiday Seasonz shall not be liable for losses that would ordinarily be covered under travel insurance.

Unless otherwise mentioned, standard hotel timings are Check-in: 2:00 PM and Check-out: 11:00 AM. Early check-in and late check-out remain subject to hotel availability and additional charges.

Flight schedules, routes, aircraft type, and departure timings are controlled by the airline. Holiday Seasonz will communicate any changes received from airlines but shall not be responsible for schedule revisions made by airlines.

Travellers must arrive at airports on time, carry valid travel documents, comply with baggage regulations, follow immigration requirements, respect local laws and customs, and follow instructions of tour managers and local authorities.

Any expenses arising due to non-compliance shall be borne by the traveller.

Holiday Seasonz reserves the right to terminate the services of any traveller whose behaviour endangers other travellers, violates local laws, damages hotel property, or causes disruption during the tour. No refund shall be provided in such cases.

Holiday Seasonz shall not be liable for delays, cancellations, or modifications caused by events beyond our reasonable control, including but not limited to natural disasters, floods, earthquakes, cyclones, landslides, pandemics, epidemics, government restrictions, political unrest, war, civil disturbances, airline strikes, airport closures, and technical failures. Any additional costs arising from such circumstances shall be borne by the traveller.

Refunds During Force Majeure: Where a force majeure event prevents a booking from proceeding, Holiday Seasonz will pass on to travellers any refund, credit note, or travel voucher actually received from the relevant airline, hotel, cruise operator, or supplier, less Holiday Seasonz's own service fees and any non-refundable components, which shall not be refunded. Where suppliers offer credit notes or vouchers instead of cash refunds, Holiday Seasonz shall pass on the same in that form, as cash refunds may not be recoverable from suppliers in such circumstances.

Holiday Seasonz acts solely as an intermediary between travellers and third-party suppliers, including airlines, hotels, transport providers, cruise operators, and visa agencies.

We shall not be liable for acts or omissions of third-party suppliers, delays beyond our control, loss of baggage, personal injury, loss of personal belongings, missed flights due to traveller delay, or additional expenses arising from unforeseen circumstances.

Our liability, where applicable, shall be limited to the amount paid directly to Holiday Seasonz for the affected service.

All website content, itineraries, photographs, branding, logos, brochures, and marketing materials remain the intellectual property of Holiday Seasonz Global LLP. Unauthorized copying or reproduction is prohibited.

Your personal information is handled in accordance with our Privacy Policy. We do not sell customer data to third parties.

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu.

Holiday Seasonz reserves the right to modify these Terms & Conditions at any time. The latest version published on our website shall prevail.

If you have any questions about these Terms, please contact us at:

• Holiday Seasonz Global LLP
• Address: Office No. T8, No. 82, Anna Valaagham, 3rd Floor, Arcot Road, Kodambakkam, Chennai – 600024
• Phone: +91 99620 22233
• Email: travel@holidayseasonz.com
• Website: www.holidayseasonz.com